Gold Crown Estate Agent

Privacy Policy

Gold Crown Estate Agent forms part of Gold Crown Estate Agent Ltd. Gold Crown Estate Agent Ltd (Registered office: 16 Ford End Road, Bedford, MK40 4JH, Registration Number: 04188023) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it. 

The purpose of this privacy policy is to give you a clear explanation about how Gold Crown Estate Agent use personal and behavioural information we collect from you when you use our websites such as www.goldcrownestateagent.com – collectively called our “Digital Channels”. 

It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. By accessing and using our Digital Channels, you are agreeing, or have agreed to, be bound by the Website Terms and Privacy Policy, and you consent to Gold Crown Estate Agent Ltd holding, processing and transferring any personal information that you provide Gold Crown Estate Agent, as set out in this Privacy Policy. 

If you don’t have time to read the whole policy now, here are the main reasons we collect different types of information about our users: 

  • To help us monitor and improve our Digital Channels 
  • To provide you with a more personalised experience, such as making property suggestions that are relevant to your search criteria 
  • To send you details about our related services, where you have signed up to receive such marketing communications 
  • Keep the Digital Channels secure and prevent fraud 

 Compliance 

There are various laws and regulations which apply to data protection and data privacy including the General Data Protection Regulation (GDPR) 2016, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under www.ico.org.ukData Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time). 

At Gold Crown Estate Agent, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO’s website – www.ico.org.uk. 

You have the right to ask us not to process your personal information for marketing purposes. This can be done by checking or unchecking relevant boxes on our web forms, unsubscribing via any marketing emails we send, or contacting us at info@goldcrownestateagent.com  

You have the right to ask us to request the cessation of data processing or removal of your details you can can do this by contacting us at info@goldcrownestateagent.com. 

If you are not satisfied with the way in which your information is/has been handled then you have the right to lodge a complaint to the Information Commissioner’s Office www.ico.org.uk 

How can I access and update my personal information? 

Gold Crown Estate Agent recognises the rights of all of our clients under the EU GDPR 2016 and UK DPA 2018, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under www.ico.org.uk.  Contact Us and we will be able to update your records on our data management systems – please let us know if the personal information which we hold about you needs to be corrected or updated. 

How long does Gold Crown Estate Agent keep my personal information for? 

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected, and in line with the statutory data retention period set by HMRC. Beyond data we are obliged to hold by legal obligation/statute i.e. tenancy and contractual information you have the option to have your data deleted by emailing us on info@goldcrownestategent.com  

Gold Crown Estate Agent will remove the personal information when requested by you. 

When using our Digital Channels anonymised data will be collected to help you navigate the website, we won’t be able to recognise that data as yours or contact you from the data collated. Please note if you don’t want to continue to receive relevant targeted advertising from our Digital Channels after you have left the Digital Channels, we recommend that you delete any cookies set on your device. 

Where we hold other information (resulting from, for example, submitted competition answers) we will keep this for the minimum amount of time necessary for the purposes of running the competition or other relevant purpose. 

Please note that if your account appears to have not been used for 2 years, we may try and contact you to check whether it is still in use and/or we may delete it. 

Will Gold Crown Estate Agent share my information with anyone else? 

Gold Crown Estate Agent will only hold and process your data in line with our legal obligations and the legitimate interests of Gold Crown Estate Agent. Gold Crown Estate Agent commits to keeping your personal information confidential and safe: 

Other than is required by law or as set out in this Privacy Policy, Gold Crown Estate Agent will not disclose, rent or sell the Personal Information to any third party that is not required to fulfil the services requested, without your permission. We may disclose your personal information to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling. Employees, contractors and agents of Gold Crown Estate Agent may be given access to any personal information which Gold Crown collect but their use shall be limited to performance of their duties in relation to the services provided by Gold Crown Estate Agent. We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf in line with GDPR and authorise them to use, disclose and store the information only as necessary to perform services on our behalf or comply with legal requirements. 

Gold Crown Estate Agent will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information. 

Those who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purpose other than that to the services and products offered by Gold Crown Estate Agent or the use of our Digital Channels. Once we have received your information, we will use strict procedures and security features to protect data and prevent unauthorised access. 

Cookies Policy 

What are cookies? 

Cookies are small text files placed on your computer by websites and sometimes by emails. They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient. We use cookies to ensure that we are able to understand how you use our websites and to ensure that we can make improvements to the websites. Cookies do not contain any personal or confidential information about you. 

How we use cookies 

We use cookies to ensure that you get the best from our website. The first time that you visit our website you will be asked to consent to our use of cookies and we suggest that you agree to allow the cookies to be active on your device whilst you visit and browse our website to ensure that you experience our website fully. For example, you will not be able to access your My Move file if you browse with the cookies disabled. 

Optional cookies 

These cookies are usually supplied by business partners and help us to filter out information which is not relevant to you. 

Accepting/blocking cookies 

You can accept or block any cookies from any website through your browser settings. For further information about how to disable a cookie in your browser please visit the ICO website. 

*Please note that if you share the use of a computer, accepting or blocking the use of cookies will affect all users of that computer. 

Cookies and Demographics 

We may use data from Google’s interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics. 

More information on cookies 

For more information about cookies visit the Information Commissioners website www.ico.org.uk. 

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